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Terms and conditions

Term of Use

1. Basic Order Information

1.1 Order Status

Unpaid: The buyer has not yet paid or payment was unsuccessful

Processing: Payment has been received, and we already processing it.

Delete: The entire order has been canceled.

Delivering: All products in your order have been shipped.

Delivered: All products already sign with you.

1.2 Payment Methods

We accept the following four payment methods: PayPal, Credit Card, MasterCard and Bank Transfer.

2. Modifying and Canceling Orders

If the order status displays ‘Unpaid’, you can request to cancel or change your order by click ‘edit’ in               ‘My Account’. However, if your order has been shipped before we process your request, we will not be able to cancel or change the order.

If the order status displays ‘processing‘, we cannot cancel or change the order.

3. Unavailable Products

Due to product cycles and other reasons, it is possible that products will be out of stock temporarily or forever. In this situation, Freya Amber Jewellery will cancel the item and ask for an addition order, or refund your money. We apologize for any inconvenience this may cause.

4. Packing & Shipping Commitments

5. Taxes and Duties

All customs duties imposed by local customs officials are the sole responsibility of the customer. In order to avoid the loss of cargo, customers should familiarize themselves with the local laws regarding banned products before making a purchase with Freya Amber Jewellery.

6. Service Channels and Timeframes

Registered users can contact us through the following channels:

Email (response within 24 hours)

Live Chat


If you visit or shop at, you accept these conditions. Please read them carefully.

Copyright and Patents

All content included on this site, such as text, graphics, logos, button icons, images, and audio clips, digital downloads, data compilations, and software, is the property of Freya Amber Jewellery or its content suppliers and protected by international copyright laws. The use of any Freya Amber Jewellery trademark or service mark without our express written consent is strictly prohibited.

Order acceptance

Please note that there may be certain orders that we are unable to accept and must cancel. Freya Amber Jewellery reserves the right, at sole discretion, to cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order.

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