We are committed to guarantee your satisfaction with each and every piece you purchase from Freya Amber Jewellery for a limited period of 30 days from the date of delivery.
Therefore, please notify us as quickly as possible if any of the following issues arises:
1. If you find any defects on an item(s) caused by production or packaging.
2. If you received an item you did not order.
3. If you received an item(s) with the incorrect size, color, diameter or length.
Please, do not send the item(s) back to us before notifying us. Please email us and attach a photo of the item(s) and wait for our reply.
Upon receiving your returned item(s), Freya Amber Jewellery will refund you 100% of the returned item(s) value. All refunds will be handled via the same payment channel you used when you purchased that item(s) or, if you wish, we will provide you with store credit on your next order. We do not charge restocking fees of any kind.
We are confident of the quality of the jewellery offered on this website and the service we provide, thus we will additionally credit you with the return shipping costs of an item if a mistake was caused by Freya Amber Jewellery.