FREQUENTLY ASKED QUESTIONS

Last Updated on February 29, 2018

Click here to go to your Order List in My Account to check the order status and track your shipment.
Tracking Shipments
We offer free tracking service for all orders. You can obtain your tracking number by following these steps: My account My orders.
Click here to get your Tracking Number.

Use the following websites to track your shipment:
Lietuvos Paštas www.post.lt

LP Express www.lpexpress.lt
DHL: www.dhl.com


Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

North America: 1-5 weeks

Europe: 1-3 weeks

Australia, New Zealand and Oceania: 2-5 weeks

Asia Pacific: 3-5 weeks

Latin America and the Caribbean: 2-5 weeks

North Africa and the Middle East: 2-6 weeks

Sub-Saharan Africa: 3-6 weeks

I’ll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.

Placing an order with Freya Amber Jewellery is easy; you can register for an account or check out as a guest. All orders must be placed online; we cannot accept orders by phone or e-mail. Here are the steps you need to follow to place an order. Should you have any questions, please contact us.
1. Find the Items You Want
2. Add the Items to Your Shopping Cart
3. Choose a Shipping Method
4.  Proceed to Checkout
5. Sign In/Create a New Account
6. Check Out and Payment Information
7. Review Shipping Address and Pay for Your Order
8. Check Your Order Status

Then you can edit your order! Orders placed as a guest will not be able to check the order status. Should you have any questions, please contact us.

The accepted payment methods on Freya Amber Jewellery are the following: PayPal, Bank Transfer and Credit Card. Generally, Bank Transfer will takes 2-6 Workdays . 

Generally, orders can be changed before they have been paid. However, If the order is in processing, we cannot make any changes.

If you have not yet checked out, you can item to your cart at anytime while shopping. If you have clicked “Proceed to checkout” but still have not made a payment, you can go to “My Account”, “MY orders” click “edit”, your order status will be “delete” , and these item will be on cart again, then you can add more items.
If your order has been paid and processed you cannot add items, but you can place a new order for the additional items.

If the order payment status is “unpaid”, you can delete the order at any time.
If the order has been paid and the shipment status is “processing” or “delivering”, we are unable to cancel or modify the order.

You can review your order list anytime in My Account after signing in on Freya Amber Jewellery
If an order status is “Unpaid”, you can remove or change it as you wish.
If the order status is “processing”, you can not change it.
Once the products are shipped, you cannot cancel your order.

STILL HAVE QUESTIONS? CONTACT US

CONTACT US

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